Please contact WBW & Associates, LLC to discuss your situation and explore how we can be of help. Meanwhile, here is something that may be useful:
There is an ongoing need in organizations to introduce new technology, yet people are often highly resistant to welcoming and adopting the new systems. Getting people to adopt new technology involves many of the principles required for overcoming resistance to any change—and then some, according to Warner B. Wims, Ph.D., President of WBW&Associates.
What do you do?
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Engage those impacted to define the problem or opportunity that improved technology can address |
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Involve them in identifying how technology will support their needs |
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Help them see the immediate short-term payoffs (e.g., better information, efficiencies) as well as long-term benefits |
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Describe benefits of the technology in terms of the users’ own core values (e.g., they may value having better information, the impact on their reputation, autonomy, safety and security, or their customers, or their own personal success) |
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Explain and show how new technology can help reduce errors, increase productivity, enhance quality, increase customer service, and save money |
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Select a user-friendly name for the technology that emphasizes its user value (e.g., “Customer Link”, “Management Facilitator”) |
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Tie technology strategy to organizational and business strategy |
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Clarify the implications of implementing the new technology strategy and also explain the consequences of not applying that strategy |
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Clarify the eventual return on investment |
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Demonstrate how technology will lead toward more meaningful and satisfying work |
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Identify early adopters – those particularly interested in technology who are intellectually stimulated by being involved, some initial skeptics, and people in leadership roles |
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Give recognition to early adopters |
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Make initial experiences with the new technology as user-friendly as possible |
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Choose simple applications first, to get people involved, then roll out additional uses |
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Start with something that is likely to create enthusiastic early adopters who will spread the word to others |
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Modify the workflow as needed to ease implementation |
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Pay attention to the quality of information input into the system |
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Establish a measuring process for tracking gains resulting from technology, and compare results of users versus non-users |
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As it’s installed, be alert to and address unintended consequences (e.g., new problems or opportunities) |
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Advertise success stories |
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Establish information and technology management as an ongoing core competency of the organization |
